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Slowly but surely, the Facebook online review system has gained more credibility, with more than 68% of consumers using social networking sites to read online reviews. Frankly, Facebook reviews have a number of benefits that most local businesses are missing out on.
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You’ve worked wonders for your customer. Now it’s time to ask for their feedback. Which usually triggers our fears of rejection. Many of us take the easy way out.
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When it comes to managing online reviews, many organisations aren’t sure how to approach their reviews. It can be a challenge for a small business, let alone an enterprise with hundreds, even thousands, of locations. Do I hire a dedicated rep to handle and respond to reviews? Should it be a team?
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Dedicated relationships: I want to stay… These relationships create emotional bonds that are deeply satisfying. They develop naturally when the right emotional incentives are in place. It’s no surprise then, that loyalty flows naturally from these relationships. Which factors are most important?
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Does the word solicit make you cringe? Since the days of the door-to-door salesmen, solicitation has become synonymous with an unwanted request. But soliciting a review from a happy customer does not have to be a dirty transaction.
Download this free guide to find out how to get the post-sale reviews that you’ve always wanted.
Helping you focus on what matters!
Get more happy customer online reviews for you on the sites where they count.
Reach unhappy customers before they badmouth you online.
Collect data to optimize your campaigns and alert you to issues.
Showcase your best reviews with automated Web and social media content.
Whether you’re just starting out or have an established business, there’s a plan for you.